Operational exceptions stayed in channels while ERP, OA and internal systems showed no accountable state.经营异常停留在沟通渠道中，ERP、OA 与内部系统没有责任状态。
DELIVERED SCENARIO已落地场景
From message exception to resolved system task从消息异常到系统任务闭环
Email, Feishu and WeCom exceptions are classified, deduplicated and linked to the correct business object.邮件、飞书与企微异常被分类、去重并连接到正确业务对象。
Message triage消息分流Business-object link业务对象连接Task creation任务创建Channel return渠道回流
Discuss a similar use case咨询类似方案The Agent creates the system task, requests evidence and returns resolution to the original conversation.智能体创建系统任务、索取证据并把处理结果回到原会话。
Communication and system execution share one durable case ID.沟通与系统执行共享同一持久任务编号。
04
System interface系统界面
Client identity and production data are withheld. / 不公开客户身份与生产数据。
SIMILAR OPERATING PATH?
Build a solution brief生成方案需求